Customer satisfaction is important, so MultiMerch aims to keep all communication between the buyer and the seller within the platform.
Product and seller reviews
We encourage customers to leave reviews for sellers, which are used to calculate the seller feedback score.
Public questions and answers
MultiMerch allows buyers to ask sellers public questions about their products displayed on the product page.
The buyer can communicate with the seller onsite pre- and post-purchase through the MultiMerch messaging system.
As the platform owner, you can view, moderate and take part in the conversations to resolve issues.