Product reviews in MultiMerch

MultiMerch lets customers review and rate products they've purchased from sellers in your marketplace.

Product reviews and ratings from customers are then used by MultiMerch to determine seller's reliability.

Reviewing a product and responding to reviews

Customers can review past orders in the Order history section their accounts.

Each product review consists of the review text, the number of stars and one or more optional images that customers can upload to show the products they received.

After a review is submitted, it will appear on the product page and in seller's profile.

MultiMerch lets sellers respond to customer reviews through the Reviews section in their seller accounts.

This can be useful to thank the customer for their business or to dispute a negative review.

All product reviews with customer images and seller responses appear in the Reviews tab on product pages and in seller profiles.

This lets your marketplace visitors study the reviews of a specific product before the purchase.

In addition to this, MultiMerch also calculates seller's aggregate rating based on the number of stars their products have received.

MultiMerch then displays all reviews of seller's products as well as a breakdown of reviews and the totals in seller's profile making it possible for customers to research the seller in detail before committing to a purchase.


Configuring and managing reviews

To enable MultiMerch reviews in your marketplace, use the Enable reviews setting in Admin > MultiMerch > Settings > Miscellaneous.

When reviews are enabled, you and your marketplace staff will be able to view and manage reviews via Admin > MultiMerch > Marketplace > Reviews.

Here, customer reviews can be viewed, hidden or deleted from the marketplace altogether.