Project management and workflow at MultiMerch

Building custom complex online marketplaces from scratch is rocket science.

However, even smaller projects need to be thoroughly planned and well-managed.

Therefore, we have a specific set of processes here at MultiMerch that all projects aligned with.

This lets us be sure that all online store and marketplace projects at MultiMerch are completed on time and on budget.

Before we begin – getting to know you

Each project has a company, a team or a person behind it.

Each project also has a cause and a reason to exist and serves a specific purpose.

Thus, before starting the hard work initiating and planning the next project, we'll need to know a bit more about it – and about you:

  • If you're looking for a complete online marketplace from scratch – why do you need it?
  • If you need a new payment gateway developed – in what way will you be using it?
  • If you need your logo redesigned – what is the story behind the current one?

This information lets us do a much better job assessing your project requirements and preparing a specification.

Project initiation and feasibility study

While often overlooked, the project initiation and feasibility study stage is very important.

This is where we need to understand the overall reasoning behind the project as well as its goals.

Some of the questions we might ask you here are:

  • What do you plan to achieve with this project?
  • How is this project aligned with your business goals?
  • How soon do you plan to get your project completed?
  • What kind of a team do you currently have and what is their role in this project?

The project is not just about building an online store or online marketplace – it's about building your store or your marketplace for your team.

By knowing answers to these questions we'll be able to provide you with a very rough project estimate and timeline – as well as assess its feasibility.

If all looks good – we can proceed to a more detailed project estimation and planning.

If the project doesn't shape up – we'll be happy to provide you some tips on other ways of getting it completed.

After all, time is money – there's no sense in spending each others' time working on projects that aren't meant to be.

Project estimation and planning

This is arguably the most important phase of the project's life cycle.

The project estimation and planning stage is where the project goes from an idea and a generic project brief to a detailed specification – with project's scope, workflow and team roles clearly described.

While we can offer a rough cost and budget estimate during the feasibility study, it is just a ballpark. This is the point where the ballpark turns into a detailed estimate and work breakdown.

Independent of its size, each project will have at least a few people working on it and have a set of roles, processes and key milestones.

Here, we'll work closely with you and your team to make sure every project detail is clearly understood and laid out.

At the end of this stage, we'll have a complete project plan describing:

  • the full project scope and estimates
  • the project's workflow and processes
  • the teams behind the project and the responsibilities on both sides
  • project's execution roadmap with key milestones and deliverables
  • communication plan and approval processes to ensure we're always on the same page

It makes no sense in proceeding with the project unless each project detail is absolutely clear to all members of each team taking part in the project.

Project execution and control

If the project plan has been laid out well and the scope is clear to everyone, the execution of the project is the easy part.

Still, there are a few key processes that we'll work on during project's execution, such as:

  • budget and timeline management
  • change and risk management
  • resource planning
  • communications and meeting management

While a good project estimate and execution plan is a great first step towards ensuring a successful project execution, things may change over time.

This can happen for a number of internal and external reasons – from team member emergencies to changing external requirements.

It is important to address all issues, questions and changes as soon as they arise – this is why change and timeline management is crucial during project execution.

It is also important to keep everyone involved in the project on the same page.

Thus, we'll be staying in regular communication both internally and externally and hold regular meetings and deliverable reviews.

Completing the project

Each project has a start and end date – and needs to be completed and winded down properly.

This is where retrospective meetings and project closure reports come in.

After the project has been successfully completed and all deliverables approved, we'll hold a meeting to discuss how it went as well as plan the next steps.

We will also make sure you have all the necessary resources and information related to the project.